Refund & Shipping policy


Returns (UK and All other countries)


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Not all products can be returned, some of the products for example custom products can not be returned.
Please contact our support team here and ask if a product is returnable.

Additional non-returnable items:
Gift cards

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refund or Replacement (if applicable)

If the product is faulty or damaged in transit we will send a replacement free of charge.

If you don't receive the product in 90 days from the shipping date we send a replacement or a partial refund (for the lost package) or a full refund if all packages are lost, the choice will be up to you.

If you refuse package on delivery or don't collect the package unfortunately we can’t offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If your order is dispatched unfortunately we can't cancel your order, if your order is still not dispatched it can be canceled.

If your order is still not dispatched we can cancel it, a 4£ transaction fee will be applied.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@audilovers.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@audilovers.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

We do not offer returns on custom products such as some products in clothing category.

To return your product,please contact us here, our support team will provide you with the address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should use only trackable shipping services or purchase shipping insurance.

We don’t guarantee that we will receive your returned item, if your returned item is lost in transit we don't hold responsibility.

The delivery of the returned item can be verified in the tracking interface using the tracking number you have.

Shipping

Orders are dispatched from our warehouse within 5 business days, usually orders are dispatched in the next day.

In some cases tracking information is sent a couple of days later after the order is dispatched because tracking may take some time to update.

Mostly of the orders are delivered in 1-2 weeks but in rare cases and especially orders to remote countries may take up to 60 days to get delivered.

Contact Us -https://audilovers.com/pages/contact-us